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July 8

Passonneau, S. & Coffey, D. (2011). The role of syncrhonous virtual reference in teaching and learning: A Grounded Theory analysis of instant messaging transcripts. College & Research Libraries, 72(3), 276-295. Available at http://crl.acrl.org/content/72/3/276.abstract.

Upson, M. & Hall, C. M. (2011). Zombie attacks: How they can contribute to the success of your library. College & Research Libraries News, 72(7), 390-393. Available at http://crln.acrl.org/content/72/7/390.full.

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